Fiji Airways cancellation policy outlines the conditions and fees associated with canceling a flight booking. The specific fees and rules depend on the fare type, the time of cancellation, and the reason for cancellation.
Here's a summary of the Fiji Airways cancellation policy:
Non-refundable tickets:
For non-refundable tickets, a cancellation fee will be charged, and the remaining ticket value will be forfeited. The cancellation fee varies depending on the time of cancellation:
- 24 hours or more before departure: 25% of the total ticket cost
- 80 to 71 days before departure: 50% of the total ticket cost
- 70 to 61 days before departure: 75% of the total ticket cost
- 60 days or less before departure: 100% of the total ticket cost
Refundable tickets:
- For refundable tickets, a full refund will be issued if the cancellation is made within 24 hours of booking.
- After 24 hours, a cancellation fee will be charged, and the remaining ticket value will be refunded. The cancellation fee varies depending on the time of cancellation, as mentioned above.
Exceptions:
- There are a few exceptions to the Fiji Airways cancellation policy. For example, if a flight is canceled by the airline due to weather or other reasons, passengers are entitled to a full refund or a rebooking on the next available flight.
- Additionally, if a passenger is unable to travel due to a medical emergency, they may be able to cancel their flight without penalty upon providing documentation.
How to cancel a Fiji Airways flight:
- To cancel a Fiji Airways flight, passengers can contact the airline's customer service department by phone, email, or chat.
- They can also cancel their flight online by logging into their Manage My Booking account.
Additional fees:
- In addition to the cancellation fee, passengers may also be charged a handling fee by Fiji Airways or their travel agent.
- Passengers may also be charged additional fees if they have purchased any add-ons, such as seat selection or checked baggage.